Do you store my viewing history?

No, FLIXTRO does not collect or store your specific viewing history. We may collect aggregated, anonymous data on popular content to improve our service, but this data is not linked to individual user accounts.

Is using a VPN with your IPTV service recommended for privacy?

While our service is secure, using a trusted VPN is always a good practice for enhancing online privacy and security. A VPN can help mask your IP address from your ISP and other third parties, providing an additional layer of protection.

How can I delete my personal data?

You have the right to request the deletion of your personal data. You can do this by contacting our support team via WhatsApp at https://wa.me/212684381813. Please note that we may need to retain certain information for legal or financial compliance purposes.

Privacy Policy

Last altered: September 14, 2025

Welcome to FLIXTRO. We prioritize the protection of your personal information and your privacy rights. If you have any questions or concerns about our policies or our handling of your personal information, please contact us via WhatsApp.

1. Data We Collect

We obtain personal information that you voluntarily provide when you enroll in our IPTV service, request information about us or our services, or contact us through other means.

We gather the following personal information from you:

Contact Information: Your email address for setting up your account.
Payment Data: We gather the data required to complete your transaction if you make a purchase, including your payment method number (for example, a credit card number). Our payment processor retains all payment information, so please review its privacy policies.
Device and Connection Information: As you access our service, we collect your IP address and information about your device (like device type and operating system). This is vital for providing and securing our services.

2. How We Use Your Data

We leverage the details we collect or receive:

To provide and manage your account. We collect your information to set up your account and maintain its functionality.
To process transactions. Your information helps us to invoice you for our services.
To send administrative information. Your email might be utilized to provide updates regarding your account, modifications to services, and policy changes.
To protect our Services. We employ IP and device information to enhance security, aiming to thwart unauthorized access and alleviate DDoS attacks.

3. Legal Bases for Processing

We manage your information based on the specified legal grounds.

Consent: Your data may be processed if you have explicitly granted us permission to utilize your personal information for a defined purpose.
Legitimate Interests: We can process your information when it is essential for our valid business purposes, like ensuring service delivery and preventing fraud.
Performance of a Contract: When we have established a contract with you, we may utilize your personal information to ensure we fulfill the conditions of our agreement.

4. Data Retention

We will retain your personal data solely for the time needed to achieve the purposes specified in this privacy policy, unless a longer retention period is legally required or permitted, such as for tax, accounting, or other legal purposes.

5. Cookies & Tracking Technologies

Cookies and comparable tracking technologies might be utilized to retrieve or save information. These are mainly essential cookies needed for the proper functioning of the website and client area. We refrain from using intrusive tracking cookies for advertising.

6. Third-Party Services

Your information might be shared with external vendors, service providers, or representatives who carry out duties for us or on our behalf and need access to this data to perform those tasks. Examples include:

Payment Gateways: To ensure secure payment handling.
Analytics Providers: We gather data to enhance our service, such as through Google Analytics. Shared information is usually combined and anonymized.

7. Data Security

We have put in place relevant technical and organizational security protocols designed to safeguard any personal information we manage. However, keep in mind that we cannot promise the internet is completely secure.

8. Your Data Protection Rights

Depending on where you reside, you might possess certain rights for your personal data.

The right to access – You possess the right to ask for copies of your data.
The right to rectification – You possess the right to demand corrections for any details you think are erroneous.
The right to erasure – You are entitled to ask for the removal of your personal data, under specific conditions.
The right to opt-out – You are free to unsubscribe from our marketing messages at any time.

To apply these rights, please contact us via WhatsApp.

9. Children™s Privacy

This service is specifically tailored for users who are 18 years old and above. We do not knowingly acquire personal information from minors under 18.

10. Contact Us

If you seek clarifications or feedback about this policy, please contact us via WhatsApp.