Contact FLIXTRO
Obtain help for setup, billing, or channel requests. Our welcoming team is available around the clock on WhatsApp or via email.
WhatsApp Support
The quickest method to contact us is through WhatsApp for rapid replies.
Chat on WhatsAppLive Chat
Like to chat? Use the chat widget if it's available. If offline, email us.
Start a RequestHelp & Guides
Explore Installation for device setup instructions and helpful tips.
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General Inquiry
Need help with setup, billing, or service? Reach out.
Sales & Billing Assistance
Obtain advice, handle plans, or tackle payment issues.
How Can We Help You?
Pick a category to receive customized advice and quick links.
Setup & Installation
Comprehensive tutorials for Smart TVs, Firesticks, Android systems, iOS, MAG, and beyond.
Billing & Payments
Payment issues, receipts, and invoices are managed securely using Stripe.
Technical Issues
Got buffering, EPG, or app questions? We can help optimize your setup.
Channel Requests
In need of a particular channel or location? Inform us, and we’ll confirm availability.
Account & Activation
Did you miss your activation email or credentials? We’ll promptly verify and resend.
Apps & Compatibility
Find expert recommendations for ideal IPTV apps and device settings today.
Frequently Asked Questions
Rapid answers to typical inquiries about support, setup, billing, and devices.
Include your device model, app, plan, and a brief summary of the issue or request.
Inspect your spam or junk mail folder. If it remains absent, contact us via WhatsApp and we will send it again immediately.
Indeed, you can access additional connections as add-ons. Consult sales for details while writing in.
Check out our Installation page for comprehensive instructions for Firestick and additional devices.
We invite you to check our Refund Policy for eligibility, timelines, and submission process.
If you have a Smart TV, explore Smart IPTV or IPTV Smarters. For Android devices, TiviMate or IPTV Smarters are recommended. On iOS, you can use GSE Smart IPTV or IPTV Smarters.
Ensure your connection exceeds 30 Mbps, use 5GHz Wi Fi or Ethernet, turn on hardware acceleration, enlarge buffer size, and stop other downloads or streams.
Navigate to your app settings to perform a refresh or reload of the playlist and EPG. If required, remove and re-enter your M3U and EPG URLs.
We accept all major cards via Stripe.
Absolutely. You can adjust your renewal settings via your account or reach out for help.
Our Response Times
- Urgent support: within 1-2 hours
- Email assistance: 2-8 hours
- Technical issues: Promptly